Hug Your Haters - Embrace Complaints, Keep Your Customers - Full Length Keynote Speech
Why the open web links it
Jay Baer argues that embracing customer complaints can turn haters into loyal customers and improve business outcomes.
Linked by 5 independent sites, 1 of them widely read in the 2026-10 crawl of the open web, including seismic.com, iqor.com, luckytamm.com, marinedeck.fr.