[SIGNAL London] Secret Powers of Twilio Voice: Real time Voice Transcriptions with Agent Conference
Why Stack Overflow recommends it
Stack Overflow users link it when they want to replicate its real-time call transcription and Agent Conference demo with Twilio's Voice API.
Recommended by 0 people across 0 different months, 2018 to 2019.
What it is
A SIGNAL London conference session from Twilio showing how to build advanced voice systems on the Twilio Voice API. It covers real-time call transcription, agent coaching through conference calls, pausing recording when a credit card number is spoken, and surfacing context on an agent's screen, with live demos.
What people said
Cites xtr33me · 2018-11 · Stack Overflow · on “How do I use twiml.gather continuously in existing call?”
Unsure how it is done....going to research now, but just in case anyone else needs a little direction for research, this might hold the key. Real-time transcription of audio: [this video]
Cites absin · 2019-01 · Stack Overflow · on “Real time transcription | Twilio Agent Conference”
I am referrring to the demo Kris gives here [this video] , especially the separate active transcriptions that show up for Stuart and Kris. I am familiar with conference, gather, dial but I am not able to replicate the entire architecture. I am interested in placing 2 people on a conference and somehow receive their transcriptions in real-time as the wonderful demo shows. I have enabled Agent-Conference tried the coach feature, but still can't figure out how to use Gather with conference participants. If I put a participant in Gather mode the other participant can't hear her. Can anyone please throw some pointers, I am sure I'm missing something basic here. Till now I have tried: Call call1 = Call
Cites shubham31 · 2019-07 · Stack Overflow · on “Real time call transcription using twilio”
At a higher level, I am trying to replicate what Kris showed in his demo here: [this video] . This is the call flow I want to get to: A customer calls in. Customer gets automatically connected to an available agent There is a webhook which shows the real time transcription of the call between the customer and the agent (preferably with speaker identification) After browsing the twilio API docs and other stackoverflow threads (example here [LINK] ), it looks like the way to go about is to create a conference call between the agent and the customer along with a muted "supervisor" and then use the Gather verb for supervisor to listen to the conversation. A few things I am confused about is: How to a